Customer Service
FAQs: Frequently Asked Questions. Check out this page for answers to our department's most commonly asked questions. If your questions aren't answered here, please don't hesitate to give one of our customer service representatives a call at 270-7730.
Upcountry Drought Update: Check out this page for an update on the drought situation in Upcountry Maui and the current report chart (updated weekly).
Water Charges: These are the current charges that DWS assesses to provide water service. They include water usage charges (variable) and water service charges (fixed). See the charts on this page for the rates.
How to Read Your Water Bill: If you are having trouble reading your water bill, go to this page for help. Included here is a sample picture of a water bill and explanations to go with it. Easy to follow!
Water News: Included here is important customer service information, including Guided Tours, Presentations, Bill Counseling, and Meter Applications.
Water Quality Report: The Water Quality Report describes where your water comes from, anything that may have been detected in the water, and how those results compare to standards for safe drinking water. It shows that your water is safe to drink and complies with federal and state standards.
Glossary: This is a glossary of water-related terms. Here you will find a listing, in alphabetical order, of the Department's most commonly used terms and their definitions.
Question/Request/Comment/Complaint Form: Got a question for the webmaster or for the Department? We'll probably have the answer! Can't find the information you're looking for? We'll be glad to help out! Just go to this page, fill in the form, submit it, and we'll get back to you as soon as possible. Comments, complaints, and suggestions are also welcome here.
Contact Us: Need to get in touch with a specific DWS division or office? Here's our phone directory.
