Now you can pay your water bill ONLINE!
The Maui Department of Water Supply invites you to select an easy way to pay your water and sewer bill with our new Electronic Bill Payment (e-bill) service. Pay your water bill over the internet, when you decide. Save on writing checks, stamps, and envelopes. Please read the information below and sign up through CheckFree. Leave your water and sewer bill payments to e-bill.
Frequently Asked Questions:
What is e-bill?
E-bill is a complete computer-based Internet billing and payment solution.
Where do I enroll?
Go to CheckFree's Electronic Billing and Payment page to see CheckFree's electronic billing and payment providers. If you are using a front-end (portal) such as Yahoo or Excite, it should have a pull-down menu to walk you through the process, or call that front-end's customer service number. To make signing up easier, have the following handy:
How much will this program cost me?
You will need to check with the front-end's "terms and conditions" to determine if there is a charge. While many front-ends do charge a fee, there are a few front-ends for basic services that may be free.
Why is the Maui DWS doing e-bill?
Electronic billing is a customer service initiative, which enables the DWS to leverage the use of the Internet to enhance customer service. It also reduces costs associated with printing and mailing a bill and processing payments. For our customers, the primary advantage is convenience, including ease of access and control.
Why should I choose e-bill over writing a check or automatic bill payment?
Electronic billing and payment enables you to save money and time on check writing and postage. With the click of a button, you control who, when and how much to pay. You may schedule a one-time payment or recurring payments.
Will my financial privacy be protected?
To ensure your privacy and security, CheckFree uses the strongest type of encryption used on the Web, which is a 128-bit SSL (secured sockets layer).
How soon will my e-bill transaction be processed to the Maui DWS?
Your payment will be deducted from your checking account and deposited into DWS' account on the date that you specify. However, CheckFree requires 4 business days in advance to make your payment. For example, if you have a payment due on June 15, 2000, you need to schedule payment no later than June 8, 2000.
Are other utilities in Maui using an e-bill program?
MECO is using CheckFree's e-bill program.
Has anyone gotten ripped off from stolen financial information gathered from e-bill?
None to our knowledge.
Who is the vendor for e-bill?
The vendor for e-bill is CheckFree Services Corporation.
Is the e-bill vendor reputable?
CheckFree is the nation's leading provider of financial electronic commerce services. Its services enables three million customers to receive and pay bills over the Internet or electronically. CheckFree was founded as an electronic payments processor in 1981 and launched the first fully integrated electronic billing and payment solution in 1997.
Will e-bill prevent my water from being shut off?
No, e-bill customers are subject to the same payment policies as all of our other customers.
Can I use anyone's computer or my office computer to participate in e-bill?
Yes, you can use any computer as well as your office computer to participate in e-bill, as long as you sign in your own user name and password and are able to access the Internet.
How do I sign up for e-bill?
To sign up for e-bill, go to CheckFree's WebPay Service page to see CheckFree's electronic billing and payment options. Decide which one works best for you. You will be asked to provide information about yourself and your account. To make signing up easier, have the following handy:
Will e-bill save me money on my water bill?
You won't be able to save money on your water bill, but you will save on checks and postage.
What happens if there is a mistake made on e-bill?
You should contact CheckFree's Web Support Team for assistance. They are open 24 hours a day, seven days a week. If you want to cancel or stop a payment which is "in process", you must call CheckFree's Customer Service Department at 800-564-9184.
Who do I call if I have questions or a complaint on the e-bill presented?
If you have a specific question on your bill or account, contact our Customer Service Desk at 270-7730 for assistance. If you think there is an error or have questions about your transactions, you should telephone CheckFree at 800-564-9184 during normal customer service hours.
What happens if my e-bill payment bounces?
Your payment will be reversed and you will receive a new bill for the amount of the payment plus a $25 returned check fee.
Do I have to pay the entire e-bill all at once?
You may either pay the full amount due or one-half of the current bill.
Do I have to be named as the service holder to participate in e-bill?
No. You just need to know the account number for the water bill you are paying.
Is e-bill better than Automatic Bill Payment?
That depends on what is important to you. With e-bill, you choose when and how much you wish to pay. With ABP, your payment deduction is about 2 weeks after the bill date and the full amount of the bill is deducted at that time. Click here for more information on ABP.